Shipping policy
Delivery options and timings
| Option | Cost | Typical timing |
|---|---|---|
| UK Delivery | £5.95 | Up to 7 working days from placing your order |
| Click & Collect | FREE | Ready within 2–4 working days |
Dispatch: Orders are usually processed and dispatched within 3 working days.
We currently deliver to addresses within the UK. Most orders are sent via Royal Mail, with larger or heavier orders sent by courier where appropriate.
How UK delivery works
- Place your order. Your delivery charge will be shown at checkout before you complete your purchase.
- We prepare and dispatch it. Orders are usually processed and dispatched within 3 working days.
- Your order arrives. Please allow up to 7 working days from placing your order. Most orders arrive sooner, but delivery times can vary depending on the postal or courier network and your location.
Please note: Working days exclude weekends and UK bank holidays.
Click & Collect
Free Click & Collect is available from the Aerospace Bristol Gift Shop.
Orders are normally ready for collection within 2–4 working days. Please wait until you have received confirmation that your order is ready before travelling to collect it.
Collection point
Aerospace Bristol Gift Shop
Hayes Way
Patchway
Bristol
BS34 5BZ
Collection is available during the museum's opening hours. We recommend checking the Aerospace Bristol website before travelling, as opening times may occasionally change.
Tracking and delivery problems
Where tracking information is available, it will be provided once your order has been dispatched.
If your order has not arrived within the expected delivery timeframe, or your parcel arrives damaged, please contact the Aerospace Bristol team. Include your order number so we can investigate your delivery as quickly as possible.
International delivery
Unfortunately, we are currently unable to deliver orders outside of the UK.
Need help?
For questions about your order, delivery or Click & Collect, please contact the Aerospace Bristol team. Please include your order number when contacting us about an existing order.
Returns and payment information
For information about returning or exchanging an item, please see our Refund & Returns Policy.
We accept all major credit and debit cards. Available payment methods will be displayed securely at checkout.
For further information about payments, ordering and your consumer rights, please see our Terms & Conditions.